WHAT IS SYNAPSE MOBILE?
There are two aspects of Enjay Synapse Mobile Solution.
Enjay Synapse Mobile - CRM Module. Enjay Synapse Mobile - Android App.
Synapse Mobile can be an Android based App which works together Sugar CRM or any Sugar Variant (like SuiteCRM). It enables your Android phone to do something as a call centre device. Eg: A call concerns your mobile, plus a pop-up will be in your CRM, OR you click the Number in CRM, and Synapse Mobile automatically dials from Android Phone.
You may use Synapse to send/receive SMS. All Calls/SMS (Inbound/outbound) are logged into CRM automatically. Even the calls are recorded (Conditions apply) and recording is put in CRM (Calls Module).
HOW SYNAPSE WORKS…
You get any ask for your mobile, along with your CRM screen will appear the details with the caller.
You select any number in Seattle as well as a call is automatically dial from the mobile All the calls incoming and outgoing are logged automatically into CRM Call recording is usually synced with CRM this means you can access phone call recording logs from CRM Calls are regarding the Android app, and they're periodically synchronized to CRM
REQUIREMENTS TO USE ENJAY SYNAPSE
A browser on any PC for accessing the CRM. An Android phone to install Enjay synapse mobile app. Android phone ought to be about android 4.4 It's preferred to obtain both the Android phone and also the PC together with your browser ought to be in same Wi-Fi. However regardless of whether Mobile is on 3G plus your PC using Wifi, then therefore it may work smoothly.
ENJAY SYNAPSE FEATURE LIST
Incoming Call Popup. Click to Call for outgoing Calls. Call logging straight into CRM. Call Recording file inside CRM. Send SMS out of your CRM, also it goes from the Mobile. If you get SMS on the Mobile, it gets logged into CRM. All Calls/SMS logged into CRM are automatically related (to Lead/Contact/Account) and sent to the particular user.
ADVANTAGES OF USING ENJAY SYNAPSE CALL CENTRE:
No Capex needed for setup. No hardware or expensive software required for installation. No Telephony Server (or EPABX Required). CRM server not essential to be installed on-premise. No PRI Modems required. No IP Phones required. No Cabling required. PRI Problems PRI lines are challenging to get due to Technical and feasibility issues. Calls done from PRI lines are much costlier than GSM SIMs. Not ideal for smaller Teams since PRI always also comes in bulk of 10/30 lines. Monthly Budget (or commitment) is really a lot higher but not affordable for smaller groups. If some customer lodges some DNC (Do Not Call) violation complaint entire PRI line is blocked - meaning your entire Call centre is down. Other Advantages Each Number will Individual Agents. So no demand of Intelligent routeing. Response rates to landline (or Telemarketing) Numbers will always be low. So calling from GSM (Mobile) Number increases the time of call pickup. Some degree of Call Distribution and Call Queue can be carried out using Mobile Forwarding features (like if Busy then transfer with Mobile Number or if not acquired within certain seconds then transfer to a different Mobile number). Note: These services are given by your Telecom Operator instead of Synapse Mobile. Technology Advantages All calls are logged automatically into CRM. Which means you get great reporting. Missed Call Management (from the comfort of CRM dashboard). Call recording file straight into CRM (Calls Module). Calls get linked to Leads / Contacts / Accounts into CRM. Call disposition is selected into CRM (much simpler to manage). Do Lead / Sales Management also in conjunction with conventional telephony, which increases efficiency to better level. You are managing everything on Large Screen within the browser, which is significantly easier to manage as when compared with Mobile device. You will surely have multiple campaigns for multiple users (or groups). The appealing factor with data security, while not giving Excel files to callers, however they are uploading it securely. Users is only able to originate calls, and so they cannot download every one of the data. Excellent Reporting User wise calls. Total call duration Productivity reports. Lots of custom reports from CRM platform. Enhanced Productivity Enjay Synapse Supports SMS and Email Templates. Manager/Admin are able to see live reporting and statistics.
ADVANTAGES OF ENJAY SYNAPSE MOBILE OVER CLOUD TELEPHONY SOLUTION
Cloud telephony there's always double billing because each call requires two channels. GSM Calling rates are lowest when compared with any other phone line (PRI or Landline) The biggest advantage is the fact You own the telephone number. You don't get involved to Cloud telephony provider. If Customer calls you - the truth is the Customer's Number. If you call the Customer - Customer sees your number.
Which Android OS are supported. Android 4.4 and above. Is Synapse Mobile on iOS phones? NO, It's not available and No immediate plans for releasing. Which Sugar CRM versions / Editions are supported. Sugar CRM. 6.5.x (Any edition - CE, Pro, Ent) Which Suite CRM versions / Editions are supported. Any Suite CRM version and that is based on Sugar version 6.5.x or over. How to Buy Synapse Mobile Click on above button for Demo, complete the form and we will connect you. What may be the Synapse Mobile subscription model Synapse Mobile is priced per user each month basis. Can Synapse Mobile work when there is No Internet connection to Mobile or if My CRM is onsite? The only requirement is the fact that both Mobile and CRM needs to be in single Network. So if you have onsite Server and all of your users are local. There is no internet required. What permissions do I have to allow around my Mobile Device for running Synapse Mobile? Manage Phone Calls. Record Audio Access Media Access Contacts Access SMS How does phone call recording feature be employed in Synapse Mobile? Voice file is recorded and trapped in Mobile unit and then uploaded to CRM instance after handful of minutes Voice of one other party can be feeble (this is on account of Android Security feature). Few device might not keep the recording. Recording works very smoothly on Samsung Mobiles.